An order to open your Customer Account and start using the CASHU Service, you will be asked to provide us with certain personal information, such as your name, your date of birth, address, email address, telephone number and other identifying information which we may combine with your personal information. Additionally, in order for us to verify your identity we may need to request from you valid proof of identification (e.g. in the form of a copy of your passport, certificate of registration, your resident's visa/permit, your national ID card and/or your driver's license).
You should ensure that the email address you have registered with us is always up-to-date so that we can always contact you with important information regarding your Customer Account and the CASHU Service. We may also need to collect selected financial information from you, such as your credit card and/or bank account details.
Your Internet protocol (or IP) address (which is a unique number assigned to your computer server or your Internet service provider (or ISP), information about your computer (for example, browser type) and navigation information (for example, the pages you visit on www.CASHU.com) along with the times you access www.CASHU.com may also be tracked against your personal information for the purposes of preventing fraud, to improve the CASHU service for you and, more generally, better manage our users' use of www.CASHU.com.
In order to help protect you from fraud and misuse of your personal information, we may collect information about you and your interactions with CashU Services. We may also evaluate your computer, mobile phone or other access device to identify any malicious software or activity.
CashU may monitor or record its telephone conversations with you or anyone acting on your behalf. By communicating with CashU, you acknowledge that your communication may be overheard, monitored, or recorded without further notice or warning.
Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store the results when you respond to a survey.
We use your personal information to provide and improve the CASHU Service to you. We may also use your personal information to prevent illegal activities and implement our User Agreement with you.
For example, we may share some of the personal information you give us with banks (for example, to comply with our anti-money laundering obligations), to credit card authorization, processing and verification services or for fraud screening purposes. We may need, in such circumstances, to request proof of identification from you (e.g. in the form of a copy of your passport or national ID).
These entities may not use your personal information for any other secondary purposes beyond the purpose for which your personal information was provided to them by us, unless they are required to do so by law.
Though we make every effort to preserve your privacy, we may need to disclose your personal information to law enforcement agencies or to third parties helping in investigating fraud or to third parties investigating to safe guard user or CASHU from any risk, or with government agencies or other third parties where we are compelled to by court order or similar legal procedure; where we are required so to do to comply with law; where we are cooperating with an ongoing law enforcement investigation; or where we have a good faith belief that such action is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate a possible violation of our User Agreement.
In the event of a sale of CASHU, its subsidiaries or affiliates or any assets of the CASHU business, your personal information may be disclosed to a potential purchaser for the purposes of the continued provision to you of the CASHU Service or otherwise in relation to the sale of CASHU, its subsidiaries or affiliates or any assets of the CASHU business.
We may share your personal information with other unaffiliated third parties, for the following purposes:
• Fraud Prevention and Risk Management: to help prevent fraud or assess and manage risk.
• Customer Service: for customer service purposes, including to help service your accounts or resolve disputes (e.g., billing or transactional).
• Shipping: in connection with shipping and related services for purchases made using CashU.
• Legal Compliance: to help them comply with anti-money laundering and counter-terrorist financing verification requirements.
• Service Providers: to enable service providers under contract with us to support our business operations, such as fraud prevention, bill collection, marketing, customer service and technology services. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.
• Other third parties with your consent or direction to do so.
Otherwise, we will only disclose your personal information to a third party with your permission.
You can access and review your information under "Profile" when you log into your Customer Account on www.CASHU.com.
If your personal information changes in any way, if it is incorrectly presented in your Customer Account or if you wish to amend it for any other reason, you should promptly update, amend or correct your personal information (as applicable) via www.CASHU.com.
Additionally, in order to deactivate your Customer Account you will need to contact our customer support team via www.CASHU.com.
Following the deactivation of your Customer Account we may need to retain your personal information to comply with law, for technical troubleshooting requirements, to prevent fraud, assist in any legal investigations and take any other actions otherwise permitted by law.
Upon registering your Customer Account you will receive an email confirming your successful registration. Once registered, you may occasionally receive information on products, services and special deals from us.
We offer you the option of either receiving or not receiving such information when you register. Should you wish to change the option you chose on registration you can do so at any time in your Customer Account Profile.
www.CASHU.com may contain links to other websites. CASHU has no control over the practices of these other websites and is not responsible for the privacy practices of such other websites.
Please note that merchants, sellers, and users you buy from or contract with have their own privacy policies, and although CashU’s User Agreement does not allow the other transacting party to use this information for anything other than providing CashU Services, CashU is not responsible for their actions, including their information protection practices. Please note that these third parties may be in other countries where the laws on processing personal information may be less stringent than in your country.
We encourage you, when you leave www.CASHU.com, to read the privacy statements of each and every website you visit if you intend to provide personal information to such website. CashU is not responsible for the content or information practices of such third parties.
Competitions may be made available on www.CASHU.com from time to time.
You do not have to participate in these, however, if you choose to, you may be asked to disclose some personal information.
We hold your personal information on servers located in the United States.
If you choose to provide us with personal information, you consent to the transfer of your personal information to, and the storage of that personal information on our servers. We take reasonable measures to safeguard all your personal information from unauthorised access, use or disclosure, including the use of Secure Socket Layer (SSL) technology with high security 128 bit encryption, certified by Thawte. However, the Internet is not a secure medium and we cannot guarantee the privacy of your personal information. You must enter your username and password each time you want to use the CASHU Service. Never share your username and password or any details about your Customer Account with anyone.
If you are concerned that your username, password or Customer Account has been compromised, please contact our customer support team immediately.
In particular, if you are concerned that your password has been compromised, please ensure you change your password immediately by logging onto www.CASHU.com.
All Transactions are processed by automated methods, and anyone who obtains your access credentials and/ or mobile phone could use it to transfer your money without your permission.
If you furnish your mobile phone and/or email and/or your CASHU Services access credentials to a third party, and the third party uses your login credentials, or you negligently make your mobile phone or access credentials available to a third party who then uses them, you will be liable for the Transactions conducted and other use or misuse of your CASHU Account until and unless CASHU has been notified otherwise. You are responsible for any use or misuse with respect to your login credentials. We may require you to close your CASHU Account and open a new one, and/ or change your CASHU Services access credentials.
If you have questions or concerns about our collection and use of your personal information, you can contacts us on the below contact information:
Dubai Internet City 204, EMC2 Building, Dubai Internet P.O. Box 500606
Phone# : +962 6 5833970
Working hours are 6:00 AM to 3:00 PM GMT, Sunday to Thursday.
Email us @ https://www.cashu.com//site/en/support?type=consumer
How do we use Cookie?
When you access our website or use CASHU Services, we (including companies we work with) may place small data files on your computer or device. These data files may be cookies, pixel tags, "Flash cookies," or other local storage provided by your browser or associated applications (collectively "Cookies"). We use these technologies to; recognize you as a customer or visitor to our website; customize CASHU Services, content, and advertising to cater your needs; To measure promotional effectiveness; help ensure that your account security is not compromised; mitigate risk and preventing fraud; and to promote trust and safety across our sites and CASHU Services.
We use both session and persistent cookies. Session cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent cookies remain on your browser until you erase them or they expire.
We encode our cookies so that we can interpret the information stored in them. You are free to decline our Cookies if your browser or browser add-on permits, but doing so may interfere with your use of our website and CASHU Services. Refer to the help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling Cookies.
Can I Delete Cookie?
CASHU cookies are in your best interest to promote trust and safety across our sites and CASHU Services. If you still intend to disable our cookies please feel free to refer help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling Cookies.
You can easily unsubscribe from most types of email CASHU sends you, but there are a few exceptions. The only types of email you can't opt out of contain important information that we must make sure you know about.
You can't unsubscribe from administrative announcements. These include:
- Notifications of terms of service changes
- Welcome messages you receive when you sign up for a CASHU product or service
- Billing statements
- Notifications about a discontinued service
- Updates on service outages
- Notifications related to account security, maintenance and other information deemed necessary to properly manage your customer account including its security and status
- Legal and dispute notifications
You can unsubscribe from all other types of email. These include:
- Marketing messages
- Deals/ Promotional eMails
You can unsubscribe when you open your CASHU account then click on profile then uncheck the box "Subscribe me to the CASHU newsletter" then click confirm. You can also opt out of promotional emails by clicking the ‘unsubscribe’ button at the bottom of any marketing mailer”
The information asset’s availability, integrity, confidentiality, and accountability are essential to maintain CASHU security compliance, and organization image. CASHU acknowledges the importance of ensuring information security and is committed towards supporting the information security goals and principles.
Information security is the protection of data resources against loss arising from breaches of confidentiality, integrity, and availability. It should not be seen as preventative or restrictive of business operations, but rather as an enabling mechanism for sharing information safely.
Information security protects information from a wide range of threats in order to ensure business continuity, minimize business damage, and maximize return of investments and business opportunities.
Information security is achieved by implementing a suitable set of controls, which could be policies, practices, procedures, organization structure, and software functions. These controls need to be established to ensure the specific security objectives of CASHU are met.
The objective of the ISMS program is to protect information assets and services provided by CASHU users internally and externally, in addition to:
- Protect CASHU’s business information and any client or customer information within its custody or safekeeping by safeguarding its confidentiality, integrity and availability.
- To establish safeguards to protect CASHU’s information resources from theft, abuse, misuse and any form of damage.
- To establish responsibility and accountability for information security in CASHU.
- To encourage management and staff to maintain an appropriate level of awareness, knowledge and skill to allow them to minimize the occurrence and severity of information security incidents.
- To ensure that CASHU is able to continue its commercial activities in the event of significant information security incidents.
- To continually strengthen and improve the overall capabilities of the information security management system.
- To increase professional skills in terms of information security management and technology.
- To ensure that information-related business operations continue to be carried out in line with the ISO 27001:2013 standard and to establish suitable operation plan for business that is cost effective.
- To establish quantified information security goals annually through management review meetings.